Warranty Policy

1. What does warranty cover?
KamiLashy makes all the items from our store. We always try our best to give our customers high-quality products. KamiLashy will cover the following issues:
- Failure of workmanship and craftsmanship
- Failure of materials
- Production defects
- Delivery defects
It does not cover general wear and tears or damage caused by using the item other than its intended purpose. Likewise, fluctuating fit, abuse of the product, and disregard for the product care instructions are not covered.

2. How long does it last?
All items from KamiLashy have a 90-day warranty. If customers have any problem with the products, please contact us via emily.support@kamilashy.com to get further support.

3. What KamiLashy do with this warranty policy?
KamiLashy has the Quality Control department to help customers solve their problems as soon as possible.

If the defective/wrong items are still in warranty coverage, KamiLashy ensures that KamiLashy will take all responsibility for any problem caused by manufacturer or carrier faults.

If the item is still available in our stock, KamiLashy will send the free replacement. In case of out-of-stock, customers can get a FULL refund following the commitment between KamiLashy and customers.

Timeframe and Warranty Terms:

- Defective within 1-7 days of using: Get a free replacement item or a full refund.

- Defective within 8-90 days of using: Get a free replacment item.

- Defective within 91-365 days of using: Fix or get another item.

*Note: Only defective products in manufacture, packaging, and delivery are the responsibility of KamiLashy. Problems emerging during use as a result of non-compliance with instructions or customer faults, whether unintentional or intentional, are not covered by KamiLashy's warranty.